Warranty and Returns

If you are not completely satisfied with your purchase, we offer a 120 day money back guarantee.

Simply call our customer service team on 1300 557 613 for the details needed to arrange a return.

What is your returns policy if I change my mind?

  • Products must be returned to us in the original packaging and in a resalable condition for a full refund of the product cost minus shipping costs. Product packaging must be unopened and products unused.
  • We cannot refund the cost incurred by us of delivering the item/s to you as this is carried out by a third party. Nor can we reimburse you for the cost of returning the item/s to us.
  • Receipts must accompany all returned goods.
  • In cases where the customer has changed their mind, postage on replacement products will be paid by the customer.
  • Quality checks and inspections will be done before returns are refunded.
  • Customers must contact Unity Hair before returning any product. Authorisation must be obtained before returning a product and customers must comply with all directions from our staff.
  • The 120 day return period is applicable from the date of order invoice.

Once all of the above requirements have been met and we are in receipt of the returned item/s, we will arrange a full refund (minus postage costs) or arrange an exchange/replacement.

The customer has the responsibility to ensure that the returned items are safely returned in a re-saleable condition. Unity Hair will take no responsibility for any items that are lost or damaged during transit.

What if my order is faulty?

Before your order is dispatched, we will ensure it is in perfect condition. However, we’re only human and sometimes we miss things. If a product arrives with a manufacturing fault, please call our customer service team immediately on 1300 557 613 to arrange a refund or replacement.

In the case of electrical goods that become faulty after use, please refer to the manufacturer’s warranty provided with the product purchase.

What if my order was damaged or lost during transit?

We are happy to offer replacement products free of charge should your order be lost or arrive damaged. If your order is damaged during transit, please contact us immediately to arrange a replacement product to be sent to you.

If you feel your order may be lost, please check your order confirmation to ensure the correct delivery address details have been provided and allow 10 business days from dispatch of your order before informing us of non-delivery. We can then arrange for replacement products to be sent to you.