FAQs

Can I return a product if I am not satisfied?

Yes, we offer a 120 day money back guarantee on all purchases. Please see our Warranty and Returns page for full guidelines regarding our returns policy.

Will I receive a receipt when I purchase?

Yes, a receipt will automatically be emailed to you once you complete your order and payment online. It is provided as an attachment in the order confirmation email.

How do I shop with you?

Simply find the product/s you would like to purchase in our online store, enter the quantity required and click on the ‘Add to Bag’ button. Follow this same process for any further products you wish to purchase. When you have finished shopping, you can select the ‘View cart & checkout’ button on the pop up or click on ‘Checkout’ on the top menu bar. At the checkout, simply follow the prompts to register with us or checkout as a guest, complete delivery and billing addresses, choose your delivery method and pay for your order. Please call us on 1300 557 613 if you need any assistance.

How do I find out more information about the product?

We aim to provide as much information as possible in the description of each product. However, if you can’t find the answers to your questions, please contact us. Our sales team will do their best to assist you with the specific information you need.

I have a gift voucher. How do I use it?

Once you have chosen your gift and added it to your shopping cart, proceed to the checkout and enter the voucher number on the Payment Information page. Please note that gift vouchers can only be used towards the purchase price of our products and cannot be used towards the cost of shipping.

I need to pay by credit card. Is the website safe?

The Unity Hair online store is completely secured and VeriSign Trusted. All personal data is encrypted before it is transmitted over the web. On our website, transactions are conducted and processed using SSL technology. Additionally we offer payments through PayPal which is also entirely secure.

What if my order was damaged or lost during transit?

At Unity Hair, we ensure that all goods are dispatched in perfect condition. We are happy to offer replacement products free of charge should your order be lost or arrive damaged. If your order is damaged during transit, please contact us immediately to arrange a replacement product to be sent to you. If you feel your order may be lost, please check your order confirmation to ensure the correct delivery address details have been provided and allow 10 business days from dispatch of your order before informing us of non-delivery. We can then arrange for replacement products to be sent to you.

Is it possible to schedule a time for delivery?

As we use Australia Post for all deliveries, we cannot schedule an exact delivery time. Delivery will be made from Monday to Friday, 9am to 5pm. In instances where no one is available to sign for the delivery, Australia Post will leave a card in your letterbox to let you know that the parcel will be waiting for you to collect at your convenience from the stated postal outlet. If possible, please use an address where someone will be available to sign and collect the parcel.

When will my order be dispatched?

Orders are dispatched via Australia Post on the business day following payment clearance. Tracking information will be sent to you by close of business on the day of dispatch.

Which payment methods are accepted?

We accept payment by PayPal, Visa, MasterCard, American Express or bank deposit. For payment by direct deposit.

How do I pay by direct deposit?

Please arrange payment within three business days of ordering. Please either transfer the funds directly from your bank account using online banking or visit an ANZ branch and fill out a deposit slip using the details below:

Bank:
BSB:
Account Name:
Account Number:

Please remember to use your order number as the reference. Note that it can take direct deposits up to 3 business days to clear into our account and we can then organise dispatch of your order.